Track My Order
Excited to receive your pet's new goodies? Track your order status here!
📦 How to Track Your Order
Step 1: Check your email for your shipping confirmation. We'll send you a tracking number as soon as your order ships (usually within 1-2 business days).
Step 2: Click the tracking link in your email, or enter your tracking number on the carrier's website:
📧 Didn't Receive Your Tracking Number?
If you haven't received a shipping confirmation email within 3 business days of placing your order:
- Check your spam or junk folder
- Make sure you're checking the email address used at checkout
- Contact us at support@furheartjoy.com with your order number
🔍 Find Your Order Number
Your order number can be found in:
- Your order confirmation email (sent immediately after purchase)
- Your Shopify account under "Order History" (if you created an account)
⏱️ Expected Delivery Times
- Processing: 1-2 business days
- Standard Shipping: 6-10 business days after processing
- Expedited Shipping: 3-5 business days after processing
- Express Shipping: 2-3 business days after processing
❓ Order Status Questions?
If your tracking shows delivered but you haven't received your package, or if your order seems delayed, please contact us at support@furheartjoy.com with your order number and we'll help resolve the issue right away!
Tip: Orders placed on weekends or holidays will be processed on the next business day.